COMPLAINTS

Our Senior Management are committed to deliver fair dealing outcomes to our customers.

Should there be any complaints / feedback against any of our wealth advisers, please do contact us either in writing or email to the following addresses below.

1. Contact Details

Compliance:

[email protected] / +65 6202 1155

Wealth Management:

sgp[email protected]

Kindly attention to wealth management and compliance department  

 

2. Written Complaint to be mailed to:

Wealth Management and Compliance department
4 Shenton Way #13-01 SGX Centre 2
Singapore 068807

 

Please kindly provide us with the following information as indicated below so that we may handle your complain in a timely and efficient manner.

1. Full name and contact details

2. Wealth Adviser name

3. Complaint matters

4. Supporting documents (if any)

An acknowledgement receipt will be provided once we received the complaint. We will endeavour to resolve your complaint quickly and fairly.

If you feel that we have not provided a satisfactory resolution to your complaint, after giving us the opportunity to investigate and resolve it, you may lodge a written complaint to the Financial Industry Disputes Resolution Centre (“FIDReC”). The complaint can be lodged through FIDReC’s website www.fidrec.com.sg. You may also reach FIDReC at (65) 6327 8878 or [email protected].