FAQ

Other Transaction Fees for SGX Market
Clearing fees ^: 0.0325% of the contract value
SGX trading access fee *: 0.0075% of the contract value
GST: 7% on commission, clearing fees and SGX trading access fee

* Trading fees for structured warrants is 0.001% of contract value from 02 March 2015. 
^ Clearing fees for structured warrants is 0.004% of contract value.  

Notes:

The above fees and charges are subject to change without prior notice.

Commission is subject to prevailing Singapore GST (if applicable).

^^ Commission rates and FFP charges may vary depending on the custodian with which the shares are safe-kept. Please check with your Trading Representatives for actual rates.

Normal Day Trading

Half Day Trading

There is no trading on weekends and public holidays. When a holiday falls on Sunday, the following Monday will be a public holiday.

Trading on the eves of Christmas Day, New Year Day and Chinese New Year fall under Half Day Trading.

^*1This phase will end randomly at any time from 08:58am to 8:59am.
^*2This phase will begin immediately after the Pre-Open Phase ends, which may be at any time from 8:58am to 8:59am.
^**1This phase will end randomly at any time from 5:04pm to 5:05pm (for Normal Day Trading) or 12:34pm to 12:35pm (for Half Day Trading).
^**2This phase will begin immediately after the Pre-Close Phase ends, which may be at any time from 5:04pm to 5:05pm (for Normal Day Trading) or 12:34pm to 12:35pm (for Half Day Trading).

A GTD order will remain queuing in the market until it is filled or until the date specified (where order will expire), whichever is earlier.

A GTD order will not lose its queue priority in SGX for the duration that the order is valid. Amending (reduce) of quantity will also not cause the queue priority to be lost. However, GTD orders for a stock will be purged by SGX when there are corporate actions on the stock.

GTD orders are only available for Cash Trading Accounts. They are not available for Margin and CCT Accounts.

Amendment and cancellation of GTD orders after market close will be pending until the open of the market on the next trading day.

You can enter a GTD order of up to twenty-one (21) calendar days.

The maximum quantity of shares for each order that you can trade online is dependent on the price of the stock:

No, you have to buy back the oversold shares on the same market day of your sale to avoid SGX buy-in against you for the short share position on T+4 market days. You are responsible for all the losses, damages, costs, charges and/or expenses arising as a result of the buy-in by SGX-ST.

Settlement of trades executed on SGX securities market takes place on the third market day after the trade date, T+3, T being the trade date. When a seller does not have sufficient shares in the account for settlement by 12:00 noon on T+3, CDP will conduct buy-in on that afternoon to fulfill the seller’s delivery obligation.

The starting buy-in price for any security is 2 minimum bids above either the previous day’s closing price, or any of the transacted or bid prices in one hour preceding commencement of the buy-in, whichever is higher. The buy-in bid prices will increase by 2 minimum bids from time to time throughout the day until the securities are bought or delivered to CDP.

CDP charges a processing fee of S$75.00 (S$80.25 inclusive of GST) for each failed contract. A brokerage rate of 0.75% will be levied on each buy-in contract.

You may request for an increase in your trading limit by calling your Trading Representative. You may need to provide a copy of the following supporting documents for credit review:

– Latest CDP monthly or quarterly statements, and/or
– Latest computerized pay slip or Income Tax statement

Alternatively, you can arrange to deposit funds into your trust account to support an increase in trading limit.

All requests for increase in trading limit are subject to management’s approval.

Yes. You just need to select the CPF-IS option as your payment mode when placing your order. However please note the following to avoid trade rejection by your CPF Investment Agent Bank:

A: You must provide standing instruction for settlement of CPFIS transactions to your Agent Bank

With effect from 1st March 2000, CPF investors who use their CPF savings for shares transactions need only give a one-time authorization to their agent banks and the CPF Board for the settlement of their CPF transactions.

The agent banks have already sent out the forms to CPF investors. CPF investors are to sign and return the forms to the banks. This one-time authorization will replace the existing CPF Withdrawal Form which investors have to complete for every CPF transaction.

Should investors trade without completing the form, there would be delay or even failure in the settlement of trades. If CPF Investors trade through their CPF investment account but have not given their one-time authorization to their agent bank or have misplaced the Standing Instruction Form, they may obtain the form from any of their agent bank’s branches and must return the completed form to their agent banks for processing by T+1 (12 noon) to avoid any delay or non-settlement of the trades.

B: You must provide us your CPF Investment account number no later than trade date

You must ensure that you have furnished us your CPF Investment Bank account number before you can execute any CPF transactions. Please note that any CPF contracts created without any CPF Investment account number in place on T date will be rejected on T+1 and you will have to settle the contracts with cash.

If you have not furnished us the necessary information, kindly email us your:

1) Full name
2) Trading account number
3) Contact number, and
4) CPF Investment Bank account number

to [email protected] no later than 5:00pm on the trade date.

C: No amendment of ANY CPF contracts after trade date

With effect from 10th March 2000, amendment of CPF transactions are allowed only on trade date. Amendment and deletion of contracts are strictly not allowed when input errors relating to CPF trade are discovered after trade date. Any error trades will then be settled on cash basis and clients shall bear any incurring losses.

Prior to placing your order, you are also advised to check that you have available CPF investible funds and ensure the stock you wish to trade is CPF approved stock to avoid rejection by your CPF Investment Agent Bank.

If you are trading using KGI Securities (Singapore) Direct Online, under the Ind column, counters under the CPF Investment Scheme are denoted by the letter “C”.

If you are using KGI Securities (Singapore) Direct Mobile (iPad) , counters under the CPF Investment Scheme are denoted by the letter “Y” in the CPF column.

Alternatively, you can also visit SGX stock/ indices list to view all counters under the CPF Investment Scheme.

Matching Control Mechanism will prevent a client from matching his own orders (wash sale). If an order is already working in the market, any subsequent order with the opposite action for the same account, same counter and same or better price will be rejected by the system.

For example, if a client has a Buy order for counter ABC at $1.00 working in the market, he will not be able to submit a Sell order for counter ABC at $1.00 or lower using the same account.

Section 197 (1) of the Securities and Futures Act prohibits any person from creating or doing anything that is intended or likely to create a false or misleading appearance of active trading in any securities on a securities market, or with respect to the market for, or the price of, such securities. Wash sale could have the effect of creating such false or misleading appearances. Having the Matching Control Mechanism in place will safeguard you from unintentionally conducting wash sale.

No, you can only key in new order or amend your order after 5:15PM.

*Time indicated above is Standard Time, for Daylight Saving Time, please set the time 1 hour ahead

The trading hours for the Taiwan Stock Exchange are:
Monday to Friday
09:00 – 13:30 (HKT)

To ensure the smooth processing of your order entries, please note the following schedule:

Order Type	Action	Time (HKT)
		09:00 – 13:30	13:30 – 16:15	16:30 – 06:00	06:00 – 08:00	08:00 – 09:00
Limit	NEW
	AMEND
	CANCEL

	: Orders received will be processed immediately
	: Orders received will be processed in the next trading session
	: Orders rejected

The board lot size of Taiwan Stocks is 1,000 shares. The trade ticket will default to multiples of 1,000 shares. Presently, KGI does not handle odd lots on-line. However, if you wish to sell odd lots, please call our 24-hour InvestLine at (852) 2878-5555. There is no guarantee that odd lot orders will be executed successfully, because they depend on whether there are any buyers in the market. Thus, there is a chance to take several days to work these odd lot shares.

Foreign investors are strictly prohibited from short-selling.

Daily price fluctuations in Taiwan Stocks are limited to within 7%*of the auction reference price at market opening for the given day (since February 16, 2001). Any order placed exceed the above price range will be deemed invalid.

*Subject to the changes of the regulatory requirement of the Taiwan Stock Exchange.

Currently, KGI KTrader is providing 15 minutes delayed quotes. You could find real-time snapshot information and charts on the Taiwan Stocks at KGI’s website www.kgieworld.com.tw.

For foreign market brokerage charges and fees, Please refer to Securities FAQ

Currently, Hong Kong Market provided on KTrader is 15 minutes delayed.
To subscribed to Hong Kong Live Prices, please fill up the Hong Kong Live Market Data Subscription form and email us at [email protected].

KGI currently does not provide real-time quotes and market information on the Shanghai A Shares under Shanghai-Hong Kong Stock Connect.

– “A Shares” refer to companies incorporated and listed in Mainland China markets. These shares are quoted and traded in RMB and participants must be Mainland China’s domestic investors or the investors via Shanghai-Hong Kong Stock Connect.

– “B Shares” refer to companies incorporated in and traded in Mainland China’s B Shares markets i.e. in Shanghai and Shenzhen. B Shares are quoted and traded in foreign currencies and participants are mainly foreign investors. However, Mainland investors with legitimate foreign currency accounts are also allowed to participate.

1. Log into your KGI KTrader Trading Account.
2. Select Market Info -> NYSE/NASDAQ/AMEX
3. Fill in details of your order request.
4. Click [Orders] to review your order if it has been Accepted/Rejected.

Once you place an order, KGI Connex will provide you with a confirmation of your order. Please find out the status of your order by clicking “Orders Page”.

You can amend / cancel the quantity of your orders and prices in these orders if they have not yet been fully executed.

To amend / cancel your order, click on [Orders] -> [Wdw] / [Amn] link on the Order Status page.

You can trade on-line all listed US Stocks on the New York Stock Exchange (NYSE), American Stock Exchange (AMEX) and the Nasdaq Stock Market (Nasdaq).
Note:
With effect from May 12, 2014, KGI will not accept order placing for certain U.S. stocks (mainly Pink and OTCBB stocks)

The trading hours for NYSE, AMEX and Nasdaq are:
Monday to Friday

– Summer time: 21:30 – 04:00 (SGT)

– Winter time: 22:30 – 05:00 (SGT)

The settlement period is trade date plus 3 US business days. (T+3)

Our US broker does not accept buy orders on US Stocks with share price less than USD0.50 per share AND market capitalization USD50 million or less.

Effective from 2 Nov 2015, US broker will review all OTC non-NASDAQ listed or exchange listed securities that have a market price of USD0.50 or less. Hence, such orders will be delayed before it reaches the market. We would like to remind you:
1) Please do not repeatedly sent order to avoid duplication if the order is delayed;
2) After the review is completed. our US broker will release or reject the order.

There is no board lot size for US Stocks. Investor can trade a minimum of 1 share per order.

Short-selling of US Stocks is not allowed on KGI Connex.

Once your Buy order has been executed, you can place a Sell order at any time.

You can trade NVDR and Foreign stocks only. Clients are not allowed to trade local shares

You may either put in a request through your dealing representative or click on the icon “Request for realtime data” at the top of the trading platform to request for realtime data.
Do take note that charges do apply.

Charges are based on professional and non-professional users 

Foreign investors are strictly prohibited from short-selling.

Two Factor Authentication (2FA) is an optional security measure that KGI Securities (Singapore) is implementing to enhance the security of online trading. This feature generates a unique dynamic security code, also known as a One-Time Password (OTP) to validate and authenticate the user’s access on our trading platform(s). 

Upon the setup of 2FA, you will require the following to login to your trading account.

a. Your User ID 
b. Your Login Password 
c. One-time Password (OTP) generated by mobile device

No, 2FA is an optional security feature for our clients. Clients who wish to have an extra level of security on their account(s) can follow the steps in the attachment to set up 2FA.

No, there are no changes to the current online trading services. The 2FA implementation will only affect the way you access your account.

No, the 2FA feature is a complimentary security feature we offer to clients for free.

What is phishing?

Phishing is a common type of scam used to elicit confidential, lucrative, and/or sensitive information. Most often, phishing comes in the form of emails appearing to be sent from a trustworthy company or person but containing malicious links, requests for information, or harmful attachments. Some links in phishing emails contain malware that, if clicked, will install malware onto your device that can monitor your computer’s keyboard. These recordings capture information such as passwords or credit card numbers and then relay that data to identity thieves.

How to safeguard yourself from scammers and phishers?

Here are some tips to safeguard yourself online.

• Take care when accessing links and attachments sent through emails / SMS / websites you may not be familiar with. Such links and attachments may direct you to phishing pages or install malware on your device without your permission
• Don't reply or click on any links within unsolicited emails / SMSes
• Don't disclose your credit card details or OTPs to unknown websites or sources
• If you receive an odd or suspicious message, always verify the authenticity of that message with the official websites or channels
• KGI Singapore will never ask you for your OTP or login password through SMS / Whatsapp / emails / phone calls
• Avoid entering your password or OTP in non-KGI Singapore URLs or apps
• Always make sure you are on KGI Singapore's official website
• Always go to our website by typing www.kgieworld.sg/ to ensure you are reaching our official website

• Always ensure that you are communicating directly with official KGI Singapore accounts and Trading Representatives

• If you suspect you're a victim of a phishing scam or fraud, contact us immediately

How do I secure my device?

• Install and run anti-virus software on your computer to detect and remove malware
• Back up your computer's data to protect yourself from data loss or corruption
• Enable your computer's firewall to block potentially harmful traffic
• Password-protect your computer to prevent others from logging in and using your system and files
• Regularly patch your computer's software and firmware to protect against the newest vulnerabilities

What are some IT best practices I should adopt when making online transactions?

• Always use strong passwords - with at least 1 letter (uppercase and lowercase), 1 number, 1 symbol and at least 8 characters in length
• Passwords should not be guessable information such as user-id, personal telephone number, birthday or other personal information
• Change your passwords regularly

• Never share your passwords with anyone. KGI Singapore will never ask you for your OTP or KGI Singapore login password through SMS / Whatsapp / emails / phone calls

• Avoid using the browser option for storing your username and password
• Avoid using public wifi without a VPN
• Do not access your KGI Singapore platforms on a public devices
• Do not install software or run programs of unknown origin
• Never open any suspicious email attachments

Should you suspect any irregularities, please contact us immediately