Where do I install the latest version of the KGI Futures or other trading systems?KGI Futures is an application-based system. Users will be informed when a major release is available and advised where to obtain it. Should you have a change in email address, kindly update us at [email protected] to ensure that you receive the latest news.
Do the KGI Futures or other trading systems work on Mac?KGI Futures only runs on Windows PC and KGI MT4 runs on both Windows PC and Mac. For more information, please visit our platform comparison page.
Can I have a 1-to-1 session to learn how the platforms work?Yes. Please call +65 6671 1818 or email [email protected] to make an appointment
Is there a fee for using KGI Futures and other trading systems?
KGI Futures KGI TT KGI MaxxTrader KGI MT4 KGI CQG Fee Waived with a minimum volume of trade Yes No No Yes
What should I do if I have forgotten my password for KGI Futures system?To reset your password, kindly get your User Name ready and contact our IT help desk at +65 6671 1839.
You will be prompted to change your password upon the first login after reset.
Your new password must be alphanumeric and not be any previously used password.
What should I do if I encounter an error message when attempting to start my KGI Futures system?Java installation is required for Ong Futures system to start properly. If you encountered the error message shown in the screen shot below, please visit this link http://java.sun.com/products/archive/j2se/6u11/index.html and click on “JRE” to download Java.
Why does my KGI Futures system keep getting disconnected?Please refer to the "host" icon in the screen shot below. If the icon is:
- Green – Please contact our IT support
- Yellow – Please click on settings and ensure the IP addresses and ports are similar to the second screenshot below.
- Red – Please check the internet connection of your modems, cables or wireless devices.
What should I do if the price feed for a market or contract is not updated in my KGI Futures system?Please refer to the “Price Feed” icon shown in the screen shot below after you have logged in. If the icon is:
- Green - Please contact our IT support or dealers
- Black - Please log out of Ong Futures and re-execute your Ong Futures again:
i. Please ensure that you are logged in.
ii.Please click on “Settings” and ensure that the IP address and ports are similar to the second screenshot below
What should I do if my trade keeps remaining in “S” status or being rejected “R” in my KGI Futures system?Please gather the following information (as shown in the screen shots below) and call our IT help desk at +65 6671 1839 for further assistance:
ii) Order ID
Information in the red boxes will be required for tracing the trade and resolving the issue.
What do the status “S”, “C”, “R” and “F” mean (refer to screen shot below) in the KGI Futures system?a. S – Sending
b. C – Canceled
c. R – Rejected
d. F – Filled
What is the difference between orders with signs (for example, “#”, “!”) and those without signs?a) Orders without signs : exchange accepted orders.
b) Orders with signs : synthetic orders, which allow traders to have more options on order types.
c) Orders with “#” : reside in Ong First’s server ( after shutting down your computer, the order will still be working)
d) Order types with “!” : reside in the trader’s computer.
What should I do if the net change/ price reflected is incorrect or not updated?Please check “YDSP” price (In the screen shot below), if the price shown is incorrect or not updated properly, call our IT help desk at +65 6671 1839 for assistance.
What should I do when my order type is not working?Some order types may not be available in the system. For more information of the different types of orders which are available, please contact our dealing desks.
What should I do when my contract is not displayed in the system?Please log out, login and check your contract again in the left most panel (shown in the screen shot below).
If you still cannot view your contract after several attempts, please call our IT help desk at +65 6671 1839.