Account FAQs


    Account Opening

        • How can I open a trading account with KGI Futures (Singapore)?

          Opening an account with us is simple in 3 simple steps.

          1. Complete and sign the application form
          1. Submit the application form

          You may mail the completed application form (Attn.: Client Services) or drop by our office personally between 9:00am – 6:00pm from Monday to Friday:

          KGI Futures (Singapore) Pte. Ltd.
          4 Shenton Way
          #13-01, SGX Centre 2
          Singapore 068807

          To find out more about our account opening process, please click here.
          If you need further assistance, please contact us at +65 6202 1688 or email us at credit.sg@kgi.com .
        • What are the account opening requirements?

          You need to be above 21 years of age. The documents required are listed below:

          Account Type Nationality Required Documents Minimum Initial Deposit
          Individual / Joint Accounts Singaporeans/ PR

          - Application Form

          - NRIC/ valid passport

          - Proof of address within last 3 months, e.g. Utility Bill, Bank statements.

          USD 10,000
          Non-Singaporeans

          - Application Form

          - Valid Passport

          - Proof of address within last 3 months, e.g. Utility Bill, Bank statements.

          USD 10,000
          Corporate Accounts Singapore Based

          - Application Form

          - Memorandum & Article of Association or Equivalent

          - Certificate of Incorporation/ Registration / Partnership

          - Board Resolution

          - Latest annual financial report

          - Clear Copies of NRIC/ Passport of Directors /Authorised personnel

          - Affix company stamp wherever required


          *Note: Additional document(s) may be required for compliance purposes
          USD 10,000
          Foreign Based

          - Application Form

          - Memorandum & Article of Association or
          Equivalent

          - Certificate of Incorporation / Registration / Partnership

          - Board Resolution

          - Latest annual financial report

          - Clear Copies of NRIC/ Passport of Directors /Authorised personnel

          - Affix company stamp wherever required

          *Note: Additional document(s) may be required for compliance purposes

          USD 10,000
        • What are the additional procedures for non-face-to-face account opening?

          Our Credit Department personnel will contact you through telephone call, to verify your identity. Following the verification-call, the customer is required to provide the necessary supporting documentations by mail to the Company, before opening the account. Verification of customer’s identity is necessary in carrying out customer due diligence.
        • How long does it take to process the account opening?

          The normal processing time is between 3 to 4 business days, upon the receipt of all necessary documents and the clearing of the initial deposit.
        • What is the trading limit?

          The trading limit depends on the amount of capital deposited, and subject to the exchange prescribed position limit. For details, please enquire with our Credit department at +65 66711831 – 37 or email credit.sg@kgi.com.
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        Account Statement

        • Where can I view my daily account statement?

          You will receive daily statements via email. You may also view your daily statement via our website at www.kgifutures.sg; click on login, followed by KGI e-statement. You will need to enter your UserID and password to login.
        • Will interests be charged to my account if it is in deficit?

          Any deficit currencies will be charged interest on a daily basis.
        • Will KGI Futures (Singapore) do auto conversion to cover the deficit?

          KGI Futures (Singapore) is unable to do any conversion without the client’s consent. Clients may call the Forex Desk at +65 62271788 for the latest conversion rates.
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        Top-Up And Withdrawal

        • How do I top-up my KGI Futures (Singapore) Account?

          Simply make a Telegraphic Transfer and you're ready to start trading.
          You are free to withdraw your funds anytime, click here.
        • Can I use other currencies to top-up my account?

          If you wish to top-up your account with currencies other than SGD and USD, kindly enquire with our Credit department at +65 66711831 -37 or email credit.sg@kgi.com.
        • How do I make a withdrawal?

          Withdrawals can be made by contacting our Operation Department from Monday to Friday, 8.30am to 5.30pm. Please note that withdrawal instructions received after the cut off time of 11:00am (Singapore time) can only be processed the following working day.

          Telephone: +65 6202 1730 / 1731 / 1732 / 1733
          Fax: +65 6834 3692
          Email: ops-am.sg@kgi.com
        • How long does KGI Futures (Singapore) take to process withdrawals?

          SGD and USD:
          - Withdrawal requests received before 11:00am (Singapore time) will be processed within the same day.
          - Withdrawal requests received after 11:00am (Singapore time) will be processed the next business day.


          Currencies other than SGD and USD:
          - Withdrawal requests will be processed within 1 to 2 business days.
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        Update of Personal Particulars

        • How can I update my personal particulars such as contact number and employment details?

          You may contact our Credit department via fax +65  6634 3063 or email credit.sg@kgi.com.
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        2-Factor Authentication (For KGI Metatrader 4)

        • What is Second Factor Authentication (2FA)?

          Two Factor Authentication (2FA) is an optional security measure that KGI Futures (Singapore) is introducing to enhance the security of online trading. This feature generates a unique dynamic security code, also known as a One-Time Password (OTP) to validate and authenticate the user’s access on our MT4 trading platform. Upon the setup of 2FA, you will require the following to login to your trading account.

          a.   Your User ID

          b.    Your Login Password

          c.    One-time Password (OTP) generated by mobile device 
        • Is 2FA setup compulsory for all clients?

          No, the 2FA is an optional security feature for our clients. Clients who wish to have an extra level of security on their MT4 account can follow the steps in the attachment to set up 2FA.
        • Are there any changes to the current online trading services?

          No, there are no changes to the current online trading services. The 2FA implementation will only affect the way you access your account.
        • Do I have to pay for the 2FA feature?

          No, the 2FA feature is a complimentary security feature we offer to clients for free. 
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