Account FAQs

    Account Opening

        • 1

        Account Statement

        • Where can I view my daily account statement?

          You will receive daily statements via email. You may also view your daily statement via our website at; click on login, followed by KGI e-statement. You will need to enter your UserID and password to login.
        • Will interests be charged to my account if it is in deficit?

          Any deficit currencies will be charged interest on a daily basis.
        • Will KGI Futures (Singapore) do auto conversion to cover the deficit?

          KGI Futures (Singapore) is unable to do any conversion without the client’s consent. Clients may call the Forex Desk at +65 62271788 for the latest conversion rates.
        • 1

        Top-Up And Withdrawal

        • 1

        Update of Personal Particulars

        2-Factor Authentication (For KGI Metatrader 4)

        • What is Second Factor Authentication (2FA)?

          Two Factor Authentication (2FA) is an optional security measure that KGI Futures (Singapore) is introducing to enhance the security of online trading. This feature generates a unique dynamic security code, also known as a One-Time Password (OTP) to validate and authenticate the user’s access on our MT4 trading platform. Upon the setup of 2FA, you will require the following to login to your trading account.

          a.   Your User ID

          b.    Your Login Password

          c.    One-time Password (OTP) generated by mobile device 
        • Is 2FA setup compulsory for all clients?

          No, the 2FA is an optional security feature for our clients. Clients who wish to have an extra level of security on their MT4 account can follow the steps in the attachment to set up 2FA.
        • Are there any changes to the current online trading services?

          No, there are no changes to the current online trading services. The 2FA implementation will only affect the way you access your account.
        • Do I have to pay for the 2FA feature?

          No, the 2FA feature is a complimentary security feature we offer to clients for free. 
        • 1